Support

Help with Hired, the interview practice app.

Get in touch

Email us at cognitivestream+hired@proton.me with questions, bug reports or feature requests. We usually reply within a few business days.

Frequently asked questions

What do I need to use Hired?

An iPhone or iPad running iOS 15.1 or later. An Android version is planned.

Do I need an account?

Not to get started. Hired creates a temporary account the first time you open the app, so you can try lessons and exercises straight away. To continue beyond the free part, you sign in with your Apple account (on Android, with your Google account). This also keeps your progress safe across devices.

Why does Hired need my camera and microphone?

Exercises work like a video call: you answer the interviewer’s question on camera, and your answer is recorded. Without camera and microphone access, the app can’t record answers and exercises won’t work. If you declined the permission earlier, turn it back on in Settings → Hired on your device.

How long does feedback take?

Usually 20–30 seconds after you finish an answer, sometimes a bit longer. If feedback hasn’t arrived after a few minutes, email us and tell us which exercise it was.

How does the feedback work?

After you answer, your recording’s audio is turned into a text transcript. REC, our feedback robot, then reviews the transcript for the structure and content of your answer (for example, whether it follows STAR) and tells you what worked and what to improve. The feedback is automated, produced by an AI language model, so treat it as practice guidance, not a verdict. Your video is stored so you can rewatch it, but it isn’t used to generate feedback. The Privacy Policy has the details.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple account. To change or cancel, open Settings → [your name] → Subscriptions on your iPhone or iPad. Deleting the app does not cancel a subscription.

Can I get a refund?

Purchases are handled by Apple, so refunds go through them rather than us. Request one at reportaproblem.apple.com.

How do I delete my account?

In the app, go to Settings → Delete Account. This permanently deletes your account, progress and recordings and can’t be undone. It doesn’t cancel an active subscription, so cancel that separately (see above).

Reporting a bug

Email cognitivestream+hired@proton.me and include, if you can:

• your device model and iOS version;
• the version of Hired you’re using;
• the lesson or exercise you were on; and
• what you expected to happen, and what happened instead. A screenshot or screen recording helps a lot.